Fur and Feather Veterinary Hospital (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website (furandfeathervet.com), use our online appointment booking system, contact us, or interact with our veterinary services. By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect We collect information in the following ways: A. Information You Provide Directly

• When you submit contact forms, inquiries, or feedback.
• When you use our online appointment booking system (if available on the site), we may collect:
  • Your full name
  • Email address
  • Phone number
  • Mailing address
  • Preferred contact method
  • Pet’s name, species, breed, age, sex, and weight
  • Reason for visit / appointment type
  • Any additional notes or medical history details you choose to provide
• When you register for an account (if offered), sign up for newsletters, or provide information in person at the clinic.

B. Automatically Collected Information

• Device and browser information (e.g., IP address, browser type, operating system)
• Usage data (pages visited, time spent, referral sources)
• Cookies and similar technologies (see Cookies section below)

C. Information from Third Parties

• If you book through an integrated third-party platform (e.g., online scheduling service), we may receive data from them.
• Analytics providers or spam detection services.

2. How We Use Your Information We use the information we collect to:

• Process and confirm online appointment bookings and communicate confirmations, reminders, or changes via email, phone, or text.
• Provide veterinary care, follow-ups, and personalized services for you and your pet.
• Respond to inquiries, send appointment reminders, or provide customer support.
• Improve our website, services, and user experience.
• Send marketing communications (e.g., newsletters, promotions) — you can opt out at any time.
• Comply with legal obligations, prevent fraud, and enforce our policies.
• Analyze website usage and performance.

3. Cookies and Tracking Technologies We use cookies and similar technologies for functionality, analytics, and marketing.

• Essential cookies enable core website functions (e.g., form submissions).
• Performance cookies help us understand how visitors use the site.
• Marketing cookies may be used for targeted ads (with your consent where required).

You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy (if separate) or the banner on our site.4. Online Appointment Booking Specifics When you schedule an appointment online:

• We collect only the information necessary to book and prepare for your pet’s visit.
• All data is transmitted securely (via HTTPS encryption).
• We may use a third-party scheduling provider. In such cases, their privacy policy also applies—please review it when booking. We require such providers to maintain appropriate security and confidentiality standards.
• Appointment details may be stored in our secure practice management system to facilitate your pet’s care.

5. Sharing Your Information We do not sell your personal information. We may share it with:

• Service providers (e.g., hosting, email, analytics, payment processors, or third-party booking platforms) who assist us and are bound by confidentiality.
• Veterinary professionals or labs involved in your pet’s care.
• Legal authorities when required by law, subpoena, or to protect rights/safety.

6. Data Retention We retain personal information as long as necessary for the purposes outlined, or as required by law.

• Booking and contact data is typically kept for several years to support ongoing pet care.
• You may request deletion (subject to legal exceptions).

7. Your Rights Depending on your location, you may have rights to:

• Access, correct, or delete your personal information.
• Opt out of marketing communications.
• Request data portability (where applicable).

To exercise these rights, contact us at the information below.